Hello Client

Support

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Thank you for being a valued client. As of January 1, 2022 our Website Management & Support options have changed.

We are transitioning away from the hourly rate and now offering Pay-As-You-Go Task-based pricing for website design, development & support services.

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You can now request these types of updates without requiring a budget or estimate up front:

  • Need a website update?
  • Page Build?
  • New Design?
  • New Template?
  • A bug fix?
  • Improve the load times?
  • On-Page SEO or a whole site optimization?

Pay-As-You-Grow Task Pricing

Pre-purchase Webmaster Tasks or Subscribe, and we'll keep time allocated in our production schedule just for you!

1 Task Pre-Paid

1 Task Completed at a time. Most tasks are completed within 1-3 business days of request. Subsequent tasks will be executed after a task has been accepted as delivered.
$159

2 Tasks Pre-Paid

1 Task Completed at a time. Most tasks are completed within 1-3 business days of request. Subsequent tasks will be executed after a task has been accepted as delivered.
$299

5 Tasks Pre-Paid

1 Task Completed at a time. Most tasks are completed within 1-3 business days of request. Subsequent tasks will be executed after a task has been accepted as delivered.
$549

10 Tasks Pre-Paid

1 Task Completed at a time. Most tasks are completed within 1-3 business days of request. Subsequent tasks will be executed after a task has been accepted as delivered.
$999
Webmaster Plan with Unlimited Tasks Starting at: $1,649/month.

FAQs


Request Help or Support

For all support tickets fill out our form to submit your request and we will respond within the next 1-2 business days.

Support Hours:

Monday - Friday 9am - 5pm.
Saturday, Sunday & Holidays: Closed

After Hours Support: 1-204-999-8324

All requests will be placed into our queue with an expected resolution of approximately 2-5 business days. For email delivery or website failure related issues we will prioritize these requests within 1 business day.
Please provide as much information as possible, including: - What device, browser you used - If you experienced a bug or issue (date/approx. time) - If this is a content update please leave a link to the files / assets to include with the content update.
Max. file size: 12 MB.
Urgency
Note: All requests will be placed into our queue with an expected resolution of approximately 2-5 business days. For content updates required within 24 business hours (or less) a 25% rush fee / surcharge is automatically applied.